Booking Procedure
Thank you for your interest in staying with us in Nozawa Onsen. Once we receive your booking request, we will send you a booking confirmation.
Please carefully check all the details in the confirmation, including your travel dates, number of guests, room type and rate, as well as any additional services you may have requested. If any changes are needed, just reply and let us know.
Your booking will be confirmed once we receive your deposit. Please ensure the deposit is paid within 72 hours of receiving the booking form to secure your reservation.
Deposit
Accommodation bookings are charged in Japanese Yen.
Payments in other currencies may be accepted if arranged in advance.
To confirm your booking, a non-refundable deposit of 20% of the total charge—including any requested guest services—is required.
Payments can be made by credit card or via direct bank transfer to our account in Japan or Australia.
Please note that any bank fees are the responsibility of the person making the booking.
Prices are subject to change if our suppliers adjust their rates.
There is no fee for paying by credit card for card transactions processed in Australia in $AUD at the Yen equivalent based on the rate of the day at the National Australia Bank. Yen Card Transactions can be processed also and carry a 2% except for Amex Cards which are 3.2%
Here is a link for Credit Card Payments in Yen or $AUD;
https://www.nozawaholidays.com/payment/
* Please ensure to write booking reference number and your name when making payment.
Our account details in Australia are;
National Australia Bank
Name; Nozawa Snow Holidays
BSB or Branch Number: 083832
Account Number: 199932488
Overseas Transfer to Japan
If want to transfer from Overseas to our Japanese Bank please use “Wise”. Details are on the links:
Note you can no longer transfer from abroad direct to our Japan Account
- “Wise” Yen Payment to Nozawa Holidays
- If you need to set up a Wise Account of your own can do at this link; Wise Joining Link
- Bank Transfer ; Pay Yen from Overseas to our Yen account below.
Domestic Transfer within Japan
If you’re making a bank transfer (known as furikomi) at a Japanese bank, this might help.
Unless you’re confident in reading and writing Japanese, the process can be a bit tricky.
Our account details in Japan are;
Nagano JA Bank
Nozawa-onsen Branch
Account Name ; Nozawa Holidays Mark Baumann
Branch Number; 5499-073
Account Number; 0026257
In Japanese;
ながの農業協同組合
野沢温泉支所
ノザワホリデーズ マークバウマン
金融機関コード; 5499-073
普通
口座番号;0026257
Balance Payments
All lodges booked through Nozawa Holidays require the remaining balance to be paid in full prior to arrival.
Balances are due 60 days before your arrival date.
If you would like to make your payment earlier, please email us, and we will provide all the necessary payment details.
Important:
Failure to pay the balance by the due date may result in forfeiture of your deposit and cancellation of your booking.
Cancellation Policy
Cancellations are difficult for everyone and have a significant impact on us, as we only operate for 3 months of the year. By paying your deposit, you agree to the terms of our cancellation policy.
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Cancellations more than 90 days prior to the start of your booking, with good reason, may be eligible for a credit to use for a future stay.
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Cancellations 90 days or less before the start of your booking will forfeit the 20% deposit already paid. If there is a good reason and we can rebook your spot, we may offer a credit for a future stay.
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Cancellations 60 days or less before your arrival will incur a 50% cancellation fee of the total package price.
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Cancellations 30 days or less prior to the start of your booking will incur a 100% cancellation fee for accommodation.
Part cancellations are handled in the same way.
Please note: cancellations and refunds are subject to exchange rate fluctuations.
Thank you for your understanding and cooperation.
We strongly recommend that guests obtain travel insurance to protect against unexpected changes to travel plans and for coverage in case of injury.
Thank you and hope you will enjoy your stay. Please email us if you have any questions.
Email; stay@nozawaholidays.com
Best Regards,
All the Team at Nozawa Holidays
Nozawa Holidays
Japan Ph: (+81) 050 5532 6026 or 0269 67 0647
Australia Ph: (+ 61) 07 5641 1198 or 0409492482 (Remember drop the “0” if call from abroad)
