Terms and Conditions

Booking Procedure

Thank you for your interest in staying with us in Nozawa Onsen. Once we receive a booking from you we will send you a booking confirmation.

Please check all the details in regards to; your dates, number of guests, room type and room rate, plus any extra services you requested. Then reply to us and let us know of any changes if need be.

Bookings are then valid once your deposit has been received. We require confirmation of your booking by payment of deposit within 72 hours of sending the booking form or your booking.


Accommodation bookings are in Japanese Yen. However can be in other currencies if prior arrangements made. A non-refundable deposit of 20% of the Total Charge for accommodation and guest services if you have requested them are to be paid with confirmation of the booking. Payments can be made by direct debit into our account or by credit card. Any bank charges to be paid by person making the booking.

Note prices are subject to change if our suppliers change prices.

There is no fee for paying by credit card for card transactions processed in Australia in $AUD at the Yen equivalent based on the rate of the day at the National Australia Bank. Yen Card Transactions can be processed also and carry a 3% surcharge as does Amex. Please ensure to write your name or booking reference when making payment.

Our account details in Australia are;

National Australia Bank

Name; Nozawa Snow Holidays
BSB or Branch Number: 083832
Account Number : 199932488

Balance Payments

Balance payments are normally be required to prepay your balance in full prior to arrival.  We will let you know with confirmation email.

Please email us if you would like to pay and we will send you all the relevant information.

Cancellation Policy

Cancellations are no fun for anyone and affect us greatly only operating for 3 months of the year. By paying your deposit you agree to the terms of our cancellation policy.

  • Cancellations more than 90 days prior to the start of booking and with good reason then happy to give a credit for a stay at a later date.
  • Cancellations less than 90 days prior to start of booking forfeit the 20% deposit already paid.
  • Cancellation within 60 days prior to start of booking incurs a 50% cancellation fee of total package.
  • Cancellation less than 30 days prior to the start date of booking incurs a 100% cancellation fee for accommodation.

Part Cancellations are handled the same way.

We strongly advise guests to have Travel Insurance cover to protect themselves against unexpected changes to their travel plans and in the case of any injuries.

Thank you and hope you will enjoy your stay. Please email us if you have any questions.

Email; nozawa@nozawaholidays.com

Best Regards,

All the Team at Nozawa Holidays,Nozawa Onsen Japan
Nozawa Holidays
Japan Ph:        (+81) 050 5532 6026 or 0269 67 0747
Australia Ph:    (+ 61) 07 5641 1198 or 0414227357  (Remember drop the “0” if call from abroad)