Booking Terms and Conditions Nozawa Holidays

Booking Procedure

Thank you for your interest in staying with us in Nozawa Onsen. Once we receive your booking request, we will send you a booking confirmation.

Please carefully check all the details in the confirmation, including your travel dates, number of guests, room type and rate, as well as any additional services you may have requested. If any changes are needed, just reply and let us know.

Your booking will be confirmed once we receive your deposit. Please ensure the deposit is paid within 72 hours of receiving the booking form to secure your reservation.

Deposit

Accommodation bookings are charged in Japanese Yen. Payments in other currencies may be accepted if arranged in advance.

To confirm your booking, a non-refundable deposit of 20% of the total charge—including any requested guest services—is required.

Payments can be made by credit card or via direct bank transfer to our account in Japan or Australia.
Please note that any bank fees are the responsibility of the person making the booking.

Prices are subject to change if our suppliers adjust their rates.

 

Paying with a Credit Card in Yen or Australian Dollars

If you are paying with a credit card, please follow the secure payment link provided, or contact us directly for assistance with processing.

https://www.nozawaholidays.com/payment/

Please ensure you include your booking reference number and full name when making the payment.

 

 

Make a transfer in Australian Dollar

Our account details in Australia are;

National Australia Bank

Name: Nozawa Snow Holidays
BSB or Branch Number: 083832
Account Number: 199932488

 

 

Make a transfer in Japanese Yen

If you would like to make a transfer in Japanese Yen, we highly recommend using WISE (formerly TransferWise) as a safe, reliable, and cost-effective method. Full details and instructions can be found at the following links:

• “Wise” Yen Payment to Nozawa Holidays
• If you need to set up your own Wise account, you can do so at the following link: Wise Joining Link

Please note: Direct transfers from overseas to our Japanese bank account are no longer possible. All international transfers must be made via WISE or a similar service.

Alternatively, you can make a direct transfer from overseas in Yen to our Japanese Yen account listed below:

 

Domestic Transfer within Japan

This information is intended only for guests who already have an account with a Japanese bank and are making a domestic transfer within Japan.
If you’re making a bank transfer (known as furikomi) at a Japanese bank, this guide may be helpful.
Please note: Unless you are confident in reading and writing Japanese, the process can be somewhat tricky.

Our account details in Japan are;

Nagano JA Bank

Nozawa-onsen Branch

Account Name: Nozawa Holidays Mark Baumann

Branch Number: 5499-073

Account Number: 0026257

In Japanese;

ながの農業協同組合

野沢温泉支所

ノザワホリデーズ マークバウマン

金融機関コード: 5499-073

普通

口座番号: 0026257

 

Balance Payments

All lodges booked through Nozawa Holidays require the remaining balance to be paid in full prior to arrival.
Balances are due 60 days before your arrival date.

If you would like to make your payment earlier, please email us, and we will provide all the necessary payment details.

Important:
Failure to pay the balance by the due date may result in forfeiture of your deposit and cancellation of your booking.

Cancellation Policy

Cancellations are difficult for everyone and have a significant impact on us, as we only operate for 3 months of the year. By paying your deposit, you agree to the terms of our cancellation policy.

• Cancellations more than 90 days prior to the start of your booking, with good reason, may be eligible for a credit to use for a future stay.

• Cancellations 90 days or less before the start of your booking will forfeit the 20% deposit already paid. If there is a good reason and we can rebook your spot, we may offer a credit for a future stay.

• Cancellations 60 days or less before your arrival will incur a 50% cancellation fee of the total package price.

• Cancellations 30 days or less prior to the start of your booking will incur a 100% cancellation fee for accommodation.

Part cancellations are handled in the same way.
Please note: cancellations and refunds are subject to exchange rate fluctuations.

Thank you for your understanding and cooperation.

We strongly recommend that guests obtain travel insurance to protect against unexpected changes to travel plans and for coverage in case of injury.

Thank you and hope you will enjoy your stay. Please email us if you have any questions.

Email; stay@nozawaholidays.com

Best Regards,
All the Team at Nozawa Holidays

Nozawa Holidays
Japan Ph:        (+81) 050 5532 6026 or 0269 67 0647
Australia Ph:    (+ 61) 07 5641 1198 or 0409492482  (Remember drop the “0” if call from abroad)